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This study aims to determine the level of satisfaction of the tax payers of taxes on Income Tax (PPh) at Kantor Pelayanan Pajak (KPP) Pratama Pontianak covering 150 respondents taxpayers who accidental sampling. Level of taxpayer satisfaction with the services of Income Tax at Tax Office (KPP) Pratama Pontianak is measured based on the Decree of the Minister of Administrative Reform 25 year 2004 on Community Satisfaction Index (CSI) with 14 elemental analysis service, that service procedures, conditions of service, clarity service personnel, service personnel discipline, responsibility care workers, service personnel capabilities, speed of service, justice to get service, courtesy and friendliness of staff, the reasonableness of the cost of service, cost of service assurance, service assurance schedules, environmental comfort, and convenience services. Of the fourteen indicators mean value element of service ranged from 2.19 and 3.17. The element of speed of service and assurance service schedules have the lowest value of the service element, which is 2.19, according to respondents because it is less rapid time of service and limited service outlets so that the taxpayer is too long to wait. Especially in March, which is the last time reported personal SPT where taxpayers are given the opportunity to do the bookkeeping and registered Annual SPT to KPP Pratama where the taxpayers registered.
Kata kunci: kepuasan wajib pajak, pajak penghasilan
