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This Research objectives are: (1) to find out how late the consumer goods that come on time and not damaged in shipping services, and the remedies adopted by consumers as the aggrieved party. This research conducted in Samarinda, from March until May 2011. This research objective is the protection of consumer rights in the business of PT Citra Van Titipsn Kilat (TIKI) Branch of Samarinda. The techniques of data collection are done by observation, interview and documentation and research methods used are juridical methods of sociological and juridical normative. The results showed that: (1) factors leading to non-fulfillment of the rights of consumers as it arrives late, estimated that is not appropriate, and the destruction of consumer goods from a third-parties are: (a) the effect natural disasters such as floods, bad roads and posts transit (shipment to district, villages), (b) the effect overload (over trunk / fullness of the goods) on the plane and the delay from the airport or referred by a third-party, (c) because of the packaging of goods from the sender (consumer) is less feasible, and (d) because of the goods had arrived in the city where it turns out after the check address incomplete or out of bounds between TIKI; and (2) problem-solving efforts made by an aggrieved consumer are: (a) complained to the TIKI either directly or via telephone and, (b) other business with the problem complained to the LPK-KT.
Kata kunci: aspek yuridis, perlindungan konsumen, pengiriman barang
