DETAIL JURNAL
HJ. MURNIATI
Vol.8 No.1 Maret 2016
Fakultas Ilmu Administrasi Universitas Achmad Yani Banjarmasin
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This study aims to determine how the performance of sub-districts in the district of Banjar in providing public services. This research was conducted using qualitative data collection techniques such as questionnaires, documentation and field observations, the respondents in this study include structural officials and public service officers and the communities that are being or have been using public services, while secondary data derived from the available documents. Performance appraisal districts in the public service using the dimensions of service quality, public service, accountability, responsiveness and service orientation. Structuring the organization in measuring the dimensions of authority and organizational structure, whereas in measuring organizational resources with employees dimension, financing and equipment
The results showed that the performance of sub-districts in the district of Banjar in the public service is very good. District of excellent performance is determined by the authority granted in accordance with the needs of the community, organizational structure and working procedures are very clear and well that enables the achievement of mission objectives with subordinate delegated authority to make decisions, and supported with sufficient work experience for officer implementing services, financing and facilities adequate equipment.
Based on the results of this study suggested in order to further improve the performance of sub-districts within the public service recommended, among other licensing authorities commonly handled by the districts so that in the fully devolved to the districts, more to fix the structure of district organizations more oriented to public services, more develop the ability of employees to the task more specialized services, providing special budgets and equipment for public services.
Keywords: performance, quality of service, accountability, responsiveness and service orientation.
