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This study aimed to determine: (1) the implementation of land administration services in Samarinda Kota Sub-district, and (2) the factors that influence the land administration services in Samarinda Kota Sub-district. Research carried out for about three months, from October to December 2010 at the land administration section of Samarinda Kota Sub-district office. The method used in this research is a method of research using a qualitative approach, in which the research is descriptive. The data of this study consists of: (1) primary data collected using interviews and observation techniques, and (2) secondary data obtained through library search that retrieves data from a number of books, literature, the internet, and legislation. Data were then analyzed using qualitative analysis. The results showed that: (1) the implementation of land administration in the Samarinda Kota Sub-district was through sporadic approach that is based on the community’s application, (2) land administration services in the Samarinda Kota Sub-district still needs to be improved its service quality, and (3) the factors that influence land administration services in the Samarinda Kota Sub-district were infrastructure, HR/personnel, and accountability.
Kata kunci: pelayanan, pertanahan, kecamatan
